Frequently Asked Questions


How do I cancel or modify my order?


  • Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order has been submitted successfully, the order will be in an “order confirmation status”. Your order is then processed and shipped.
  • The only time that you can cancel or modify your order is during “order confirmation status”. You must contact our customer service team on 03 9555 2966 or at  sales@carbitool.com.au.
  • Once your order enters the shipping process we are unable to cancel or modify your order. You can however return your items within 21 Days.



Is the website secure for online payment?


  • We have taken every possible security measure to ensure you can shop online with complete confidence on our site. We only accept payment through secure Stripe Payments.


What is your returns policy?


  • Item(s) must be returned within 21 days of purchase; 21 days starts from the date of purchase to when it’s received back to our warehouse
  • Item(s) must be unused.
  • Item(s) must be in the original packaging which must be in the original condition.
  • If your item(s) match all of these conditions, please contact our customer service team on 03 9555 2966 or at sales@carbitool.com.au to arrange your return.


The item I purchased appears to be faulty. What do I do?


  • All products sold by Carbitool are covered by Australian Consumer Laws.  
  • Please contact our customer service team on 03 9555 2966 or at  sales@carbitool.com.au arrange your return.


How much is delivery?


AUSTRALIA

  • We offer free standard shipping (3-6 Business Days) on orders over $90. 
  • For orders under $90 shipping fees apply.


CLICK & COLLECT

  • Click & Collect is available from our Moorabbin Head Office at 12 Levanswell Road, Moorabbin, 3189.
  • Order before midday for same day collection after 2pm. Orders placed after midday will be available for collection from 9am the next day.


How long will it take to receive my items once I place an order?


  • We aim to dispatch orders within 3 working days via Australia Post, however during peak times such as Christmas and New Years, or during promotions, this may take slightly longer.  Delivery times will also vary depending on your location and whether you choose Standard or Express Shipping at checkout.
  • If you have not received your order within a reasonable amount of time, please contact our customer service team on 03 9555 2966 or at  sales@carbitool.com.au