Scam & Fraudulent Website Warning

We've recently been made aware of fraudulent websites impersonating Carbitool to scam our customers. These websites may mimic our branding, products, and design, they are not associated with Carbitool in any way. We take this matter seriously and are actively working to address the issue and protect our customers.

How to Stay Safe

• Verify the URL: Always ensure you are visiting our official website. Our genuine website is carbitool.com.au
• Look for Red Flags: Spelling errors, outdated information, unusually low prices, suspicious payment requests, or requests for personal information can all be signs of a scam.
• Contact Us Directly: If you're unsure whether a website, offer or communication is legitimate, contact Carbitool through our official contact channels to verify it before making a purchase or providing any information.

We Will Never



• Ask for your password or PIN via email.
• Send unsolicited requests for sensitive personal information.
• Direct you to a non-official website to complete a transaction.
• Ask you to make payments to an unrelated or personal bank account.

Your security is our top priority. If you encounter or suspect a fraudulent website, scam or suspicious communication impersonating Carbitool, please report it to us immediately through our official contact channels.



How do I cancel or modify my order?

• Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order has been submitted successfully, the order will be in an “order confirmation status”. Your order is then processed and shipped.
• The only time that you can cancel or modify your order is during “order confirmation status”. You must contact our customer service team on 03 9555 2966 or at  sales@carbitool.com.au.
• Once your order enters the shipping process we are unable to cancel or modify your order. You can however return your items within 21 Days.

Is the website secure for online payment?

• We have taken every possible security measure to ensure you can shop online with complete confidence on our site. We only accept payment through secure Stripe Payments.

What is your returns policy?

• Item(s) must be returned within 21 days of purchase; 21 days starts from the date of purchase to when it’s received back to our warehouse
• Item(s) must be unused.
• Item(s) must be in the original packaging which must be in the original condition.
• If your item(s) match all of these conditions, please contact our customer service team on 03 9555 2966 or at sales@carbitool.com.au to arrange your return.

The item I purchased appears to be faulty. What do I do?

• All products sold by Carbitool are covered by Australian Consumer Laws.  
• Please contact our customer service team on 03 9555 2966 or at  sales@carbitool.com.au arrange your return.

How much is delivery?

AUSTRALIA

• We offer free standard shipping (3-6 Business Days) on orders over $90. 
• For orders under $90 shipping fees apply.

CLICK & COLLECT

• Click & Collect is available from our Moorabbin Head Office at 12 Levanswell Road, Moorabbin, 3189.
• Order before midday for same day collection after 2pm. Orders placed after midday will be available for collection from 9am the next day.

How long will it take to receive my items once I place an order?

• We aim to dispatch orders within 3 working days via Australia Post, however during peak times such as Christmas and New Years, or during promotions, this may take slightly longer.  Delivery times will also vary depending on your location and whether you choose Standard or Express Shipping at checkout.
• If you have not received your order within a reasonable amount of time, please contact our customer service team on 03 9555 2966 or at sales@carbitool.com.au